Online Catalog Frequently Asked Questions (FAQs)
Important Notice: As a research institute, the National Heart, Lung, and Blood Institute neither provides referrals to doctors and/or hospitals, nor counsels people on specific medical problems. Advice on treatment or care of an individual patient should be obtained through consultation with a physician or other health professional who has examined the patient and is familiar with his/her medical history.
ORDERING EDUCATIONAL MATERIALS
Easy Ways to Order NHLBI Material
Printed versions of publications may be ordered online or from the NHLBI Health Information Center. To order, select from these options:
- Order from the Online Catalog
- Order by phone: Call the NHLBI Health Information Center, 301-592-8573 or 240-629-3255 (TTY) between 8:30 a.m. and 5:00 p.m. ET, Monday through Friday
- Fax: 301-592-8563
- Mail: NHLBI Health Information Center
P.O. Box 30105
Bethesda, MD 20824-0105
For other questions, see more contact options including talking with an Information Specialist by phone, live chat or email.
Information on Shipping and Handling
Change My Order
If you need to change your order after clicking on “Submit Order,” please contact the NHLBI Health Information Center (HIC) and provide as much of the following information as you can:
- the complete name/or organization you used to place the order
- the complete mailing address to which the order was sent
- the date that you placed your order
- a telephone number where we can reach you during the day
You can reach the NHLBI HIC between 8:30 a.m. and 5:00 p.m. ET, Monday through Friday, by telephone at 301-592-8573 or e-mail at nhlbiinfo@nhlbi.nih.gov.
When Can I Expect my Materials?
Your order will be processed within 1-2 business days of receipt. In most cases, orders will be shipped via U.S. Postal Service and generally take between 2 days and 3 weeks to arrive, depending on the size, weight, and destination of the materials. The NHLBI Health Information Center (HIC) will expedite shipping at the requestor's expense, charging the cost of special handling to the requestor's commercial carrier account. Please contact the NHLBI HIC with a FedEx, UPS, or commercial carrier account number between 8:30 a.m. and 5:00 p.m. ET, Monday through Friday, by telephone at 301-592-8573, TTY 240-629-3255, or e-mail at nhlbiinfo@nhlbi.nih.gov.
Do You Ship materials Outside the United States and U.S. Territories?
Printed materials may be shipped to locations outside the United States only for requestors who provide a FedEx or UPS account number or commercial carrier arranged prior to shipment.
Damaged or Missing Items
If items in your order are damaged or missing, please contact the NHLBI Health Information Center (HIC) as soon as possible. We guarantee to do our best to make things right. You can reach the NHLBI HIC between 8:30 a.m. and 5:00 p.m. ET, Monday through Friday, by telephone at 301-592-8573 or e-mail at nhlbiinfo@nhlbi.nih.gov.
Back-Ordered Items
A back-ordered item is material that is temporarily out of stock. In some cases, an item that is temporarily out of stock may be processed through checkout. If you ordered multiple items, your order will be processed and all items, excluding the out of stock item, will be shipped to you. The invoice you receive with your order will tell you which items will be shipped separately. Typically, these items will be back in stock within a few weeks and shipped. We will not charge you extra postage for split shipments.
To check on your back-ordered item, please contact the NHLBI Health Information Center between 8:30 a.m. and 5:00 p.m. ET, Monday through Friday, by telephone at 301-592-8573 or e-mail at nhlbiinfo@nhlbi.nih.gov and provide your name and invoice number.
Where Can I find the NHLBI Materials Catalog in Print?
The NHLBI materials catalog in print version has been discontinued; however, you can view all of the available materials in the NHLBI Online Catalog. Our Online Catalog offers many ways for you to access all NHLBI health information resources, from clinical practice guidelines to fact sheets, including:
- Downloading specific educational materials for self-printing
- Using content in newsletters and on Web sites
- Ordering print materials in limited quantities
- Ordering printers' disks to use when locally printing large quantities
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Electronic and Print Materials
Some NHLBI publications may no longer be available in print but can be found on the NHLBI Web site (www.nhlbi.nih.gov) in electronic format such as a PDF or HTML file. You will find these publications listed in “Information for Patients and the Public” and “Information for Health Professionals.” You can download these files from the Web to your computer and/or print them.
NHLBI HEALTH INFORMATION NETWORK
NHLBI Health Information Network (HIN)
The Health Information Network of the National Heart, Lung, and Blood Institute (NHLBI HIN) is the Institute’s health information communication link to health professionals. When you join the NHLBI HIN, you will receive information periodically by email from the Institute about the latest key research findings, clinical advisories, programs, and educational materials available from NHLBI. You will be able to access a password-protected unique member profile, which will allow you to select you topic interests so that you receive only the email notices that are likely to be of
interest to you. You can also change your preferences at any time in the future, and easily unsubscribe or subscribe to NHLBI HIN.
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COPYRIGHT AND USE OF NHLBI MATERIALS INFORMATION
NHLBI Copyright and Use of Materials Policy
The text of and information contained in materials published by the National Heart, Lung, and Blood Institute (NHLBI) are in the public domain. No further permission is required to reproduce or reprint the text in whole or in part. This applies to print publications, graphics, and animations in the NHLBI’s Health Topics index as well as documents and content from the NHLBI Web site. Organizations may add their own logo or name. The NHLBI asks only that no changes be made to the content of the materials, and that the material as well any NHLBI Internet links not be used in any direct or indirect product endorsement or advertising. Requested sourcing language: Source: National Heart, Lung, and Blood Institute; National Institutes of Health; U.S. Department of Health and Human Services.
We Can!®,
The Heart Truth®,
COPD: Learn More Breathe Better®,
and Keep the Beat™ are
trademarks of the U.S. Department of Health and Human Services (HHS). We
encourage you to use these brands, logos, and word marks in banners,
publications, posters, and promotional materials that promote health
programming in your community. However, to maintain the integrity of the
messages, tone, and meaning of the logos and word marks we require that they
only be used with programs, events, and information whose goals are consistent
with the objectives of the NHLBI programs. In addition, we ask that you help
us by properly using and crediting HHS trademarks in accordance with the terms
of use for We Can!,
The Heart Truth, COPD: Learn More Breathe Better,
and Keep the Beat. For approval for use of these
HHS program marks, contact the NHLBI at: nhlbiinfo@nhlbi.nih.gov.
Education Materials Copyrighted by Outside Organizations
Certain items on the NHLBI Web site are copyrighted by outside organizations and are marked as such. Use of these materials for educational purposes is encouraged, and they may be downloaded and duplicated locally for education of physicians, patients, communities, students, or individuals. However, these materials should not be duplicated for sale, used for profit, or posted on other Web sites. Credit should be given to the copyright holder. Examples include all PACE (Physician Asthma Care Education) materials.
The Heart Truth® Copyright Policy
The information contained in The Heart Truth® campaign materials published by the National Heart, Lung, and Blood Institute (NHLBI) is in the public domain. No further permission is required to reproduce or reprint the information in whole or in part. However, organizations that reproduce Heart Truth campaign information should cite The Heart Truth, National Heart, Lung, and Blood Institute, National Institutes of Health, U.S. Department of Health and Human Services as the source. This applies to print publications, graphics, and animations as well as documents from the NHLBI Web site. Organizations may add their own logo or name. The NHLBI further asks that no changes be made in the content of the material, and that the material as well as any NHLBI Internet links not be used in any direct or indirect product endorsement or advertising.
Inclusion of photos and visuals from The Heart Truth must be sourced using the following language: Photo courtesy of The Heart Truth, National Heart, Lung, and Blood Institute. Photography can only be used within the context of The Heart Truth campaign to raise awareness of women and heart disease. Separation of the photos from the issue of women and heart disease is not permitted.
In addition, one of the following statements is required when using The Heart Truth and/or Red Dress logos on any material or Web page. The statement must appear at least once on the primary collateral item (e.g. Web site, brochure, ad) produced:
- Use of both The Heart Truth and Red Dress logos: The Heart Truth and Red Dress are trademarks of DHHS.
- Use of The Heart Truth logo: The Heart Truth is a trademark of DHHS.
- Use of the Red Dress logo: The Red Dress is a trademark of DHHS.
We Can!® Brand and Logo Guidelines
The We Can!® (Ways to Enhance Children’s Activity & Nutrition) trademark is owned by the U.S. Department of Health and Human Services . We encourage you to use the We Can! brand, logo, and word mark in banners, publications, posters, promotional materials, and giveaways that promote We Can! programming in your community and among your constituency. To maintain the integrity of the We Can! message, tone, and meaning, the logo and word mark can only be used with programs, events, and information whose goals are consistent with the objectives of NIH’s We Can! program.
Please visit the We Can! Brand and Logo Guidelines Web page for information about proper usage of the We Can! brand and logo for all groups and individuals.
Web Link Exchange Policy
As a Federal Government agency, we do not include any live links on the NHLBI Web site to any private or commercial Web sites. The NHLBI's policy is to link only to other U.S Government sites or to institutes supported by NHLBI. This is to avoid the appearance of endorsement or promotion of non-NHLBI/NIH products, services, or information. However, NHLBI materials are not copyrighted and you may link to them from your Web site without permission.
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PRIVACY AND SECURITY
NHLBI Privacy Statement
The U.S. Department of Health and Human Services, of which the National Heart, Lung, and Blood Institute (NHLBI) is a part, does not disclose, give, sell, or transfer any personal information about visitors to its Web sites, unless required for law enforcement or by statute.
The NHLBI is committed to protecting your privacy. We will not collect any personal information about you when you visit our Web site (other than the standard information automatically collected and stored in the Web server's logs) unless you choose to provide it to us. Detailed information regarding server logs, and voluntary submission of personal information, "cookies", security, and intrusion detection systems is provided in the NHLBI Privacy Policy.
Personal Information Security
The NHLBI uses the latest encryption technology to keep your personal information safe. All your ordering information—including your name and address—are encrypted using a secure server for maximum security. Your personal information cannot be read as it travels to our ordering system. To ensure that your information is even more secure, we store it on a secure server that is not accessible from the Internet.
If you feel more comfortable doing so, our Web site also provides options to order materials by telephone by calling 301-592-8573.
As a Federal Government agency, the NHLBI is subject to the Privacy Act of 1974 (5 U.S.C. 552a) which precludes the Institute from distributing contact information for our constituents to third parties without their prior consent. Consequently, the NHLBI does not sell or rent its mailing lists to third parties.
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LIVE CHAT
Hours of Operation: Monday through Friday, 8:30 a.m. to 5:00 p.m. ET.
What is Live Chat?
Live Chat is a service from the National Heart, Lung, and Blood Institute Health Information Center (NHLBI HIC) that instantly connects you to staff who can provide you with assistance. NHLBI’s Health Information Specialists on Live Chat will help you navigate NHLBI Web pages, find health information and publications, and assist with any problems encountered when placing an order.
However, our NHLBI HIC staff are not health care professionals, and NHLBI policy does not allow them to give medical advice or answer personal health/medical questions. If you have a personal medical question, please contact your physician or other health care provider.
Can I get the same information by telephone?
Yes. You can reach the NHLBI Health Information Center (HIC) between 8:30 a.m. and 5:00 p.m. ET, Monday through Friday, by telephone at 301-592-8573.
Will the NHLBI staff I’m chatting with know who I am?
No. NHLBI’s Live Help staff will only know what Web page you were on when you clicked the Live Help button and any information you share with them during the session.
What information should I not send?
Please DO NOT send confidential and personal information such as your social security number or medical information in your Live Help communications.
No. Live Help works within the browser on your computer.
Can I get a computer virus using NHLBI’s Live Chat?
No. Live Chat can only send text and Web links to your computer.
Does Live Chat work with screen readers and other assistive technologies?
In 2008, the NHLBI evaluated the accessibility of the Live Chat feature located on the NHLBI Online Catalog for users who are blind or visually impaired.
The NHLBI conducted one-on-one test sessions with 10 individuals who self-reported as blind or visually impaired to ensure that the chat feature was usable and accessible to individuals who would access it using a screen reader such as JAWS® or other assistive technologies such as MAGic or ZoomText.
To take the most authentic approach to testing, the NHLBI conducted the sessions in participants' homes or offices. This enabled participants to use their assistive technologies under the conditions that they normally would. The NHLBI developed a set of tasks to evaluate the Live Chat feature and chose tasks that would help identify the feature's strengths and weaknesses, as well as gather feedback regarding user preferences.
What were the results of the accessibility testing?
Most users commented on many favorable aspects of the Live Chat feature, such as helpful and patient operators and a minimal use of graphics. However, a few accessibility and usability issues hindered users, such as a lack of specifically worded links and descriptive images to facilitate efficient screen reader navigation on the Web page and within the chat feature.
What did NHLBI do to enhance Live Chat for blind or visually impaired users?
First, the NHLBI reworded text on the chat icon so users searching for an online operator would more easily find the Live Chat feature. Second, the chat window was modified (to the extent allowed by the chat application) to include text on all graphics. Third, an alternative method for contacting the Health Information Center (HIC) was developed for blind or visually impaired users who experience difficulty with the Live Chat feature. Users now have the option to complete a Web callback request form to have HIC staff quickly call them to provide assistance navigating NHLBI Web pages, finding health information and publications, and handling any problems encountered when placing an order.
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