NHLBI Policy for Ordering Educational Materials

As more information—particularly health information—is delivered digitally, the National Heart, Lung, and Blood Institute (NHLBI) has greatly enhanced its digital content offerings, including podcasts, educational videos, digital tools, and downloadable fact sheets. Currently, all NHLBI health information materials, from clinical practice guidelines to fact sheets, are available from the NHLBI Web site for digital download and self-printing.

Print materials are available at no charge in limited quantities. If you need materials in larger quantities, we can provide free of charge, printer's files, which you can take to a local printer.

Our Online Catalog offers many ways for you to access all NHLBI health information resources, including:

• Downloading specific educational materials for self-printing
• Using content in newsletters and on Web sites
• Ordering print materials in limited quantities
• Ordering printers' files, to use when locally printing large quantities

To assist you in planning for future information needs, the NHLBI Health Information Center (HIC) Information Specialists are available between 8:30 a.m. and 5:00 p.m. ET, Monday through Friday to provide solutions and support via live chat, telephone or e-mail.

NHLBI Use of Materials and Copyright Standard Response

The materials published by the National Heart, Lung, and Blood Institute (NHLBI) are in the public domain, so no permission is required to reproduce or reprint them in whole or in part. However, organizations that reproduce NHLBI publications are requested to cite the National Heart, Lung, and Blood Institute, National Institutes of Health, U.S. Department of Health and Human Services as the source. This applies to print publications, graphics, and animations in the NHLBI Diseases and Conditions Index (DCI) as well as documents and content from the NHLBI Web site. Organizations may add their own logo or name. The NHLBI further asks that no changes be made in the content of the materials, and that neither the materials nor any NHLBI Internet links be used in any direct or indirect product endorsement or advertising.

We Can!^®, The Heart Truth^®, COPD: Learn More Breathe Better^®, and Keep the Beat™ are trademarks of the U.S. Department of Health and Human Services (HHS).  We encourage you to use these brands, logos, and word marks in banners, publications, posters, and promotional materials that promote health programming in your community.  However, to maintain the integrity of the messages, tone, and meaning of the logos and word marks we require that they only be used with programs, events, and information whose goals are consistent with the objectives of the NHLBI programs.  In addition, we ask that you help us by properly using and crediting HHS trademarks in accordance with the terms of use for We Can! ^®, The Heart Truth^®, COPD:  Learn More Breathe Better^®, and Keep the Beat™.  For approval for use of these HHS program marks, contact the NHLBI at: nhlbiinfo@nhlbi.nih.gov.

Why are there limits to how many publications I can order?

Limits are set to help ensure that the NHLBI can provide as many people as possible with printed materials and meet the needs with its inventory and budget. The number of print copies available varies by item and may change depending on our supply at the time of the request. Additional copies of NHLBI materials are available for downloading and printing on the NHLBI Web site: www.nhlbi.nih.gov.

Do you ship materials outside the United States and U.S. territories?

Printed materials may be shipped to locations outside the United States only for requestors who provide a FedEx or UPS account number or commercial carrier arranged prior to shipment.

When can I expect my materials?

Your order will be processed within 1-2 business days of receipt. In most cases, orders will be shipped via U.S. Postal Service and generally take between 2 days and 3 weeks to arrive, depending on the size, weight, and destination of the materials. The NHLBI Health Information Center (HIC) will expedite shipping at the requestor's expense, charging the cost of special handling to the requestor's commercial carrier account. Please contact the NHLBI HIC with a FedEx, UPS, or commercial carrier account number between 8:30 a.m. and 5:00 p.m. ET, Monday through Friday, by telephone at 301-592-8573, TTY 240-629-3255, or e-mail at nhlbiinfo@nhlbi.nih.gov.

How do I request quantities of materials beyond the order limit?

Requests for quantities greater than standard limits will be reviewed on an exception basis according to product availability and other considerations. You may contact us directly between 8:30 a.m. and 5:00 p.m. ET, Monday through Friday, by telephone at 301-592-8573, TTY 240-629-3255, or e-mail at nhlbiinfo@nhlbi.nih.gov.

What if I submit multiple orders online to get the quantity of publications that I need?

The NHLBI encourages requestors who need large amounts of materials to contact us directly between 8:30 a.m. and 5:00 p.m. ET, Monday through Friday, by telephone at 301-592-8573, TTY 240-629-3255, or e-mail at nhlbiinfo@nhlbi.nih.gov, otherwise, your requests may not be fulfilled.

Can I get a printer's files of a publication so I can print it myself?

We will provide you, free of charge, printer's files with a high definition PDF for printing.

Where can I find the NHLBI materials catalog in print?

The NHLBI materials catalog in print version has been discontinued; however, you can view all of the available materials in the NHLBI Online Catalog. Our Online Catalog offers many ways for you to access all NHLBI health information resources, from clinical practice guidelines to fact sheets, including:

• Downloading specific educational materials for self-printing
• Using content in newsletters and on Web sites
• Ordering print materials in limited quantities
• Ordering printer's files to use when locally printing large quantities

How can I customize NHLBI materials, for example co-branding?

You can request a printer's files of the publication you would like to customize and place your logo next to the NHLBI logo prior to printing.